By placing an order with DTAC.com.au you agree that you understand and have read the following.
Return/Refund Policy
All goods delivered are shipped in good condition.
We do not offer refunds for change of mind, if you order incorrect goods, or choose the wrong colour or profile whilst ordering. You must check the product model design, colour and quantities prior to ordering.
We will offer an exchange or refund if the goods are faulty due to a manufacturing fault of our own or damaged in transit. Please notify us of any issues within 14 days.
Lost or Damaged Goods
If goods are lost or damaged in transit, please contact us within 7 working days of receiving notice that your goods have been despatched.
Claims
On receipt of your goods please contact us immediately of any order discrepancies. Claims after 14 days will not be accepted.
Contact / Support
If your enquiry was not answered in our ‘make an enquiry’ on our contact page – the best way to get in touch with us is via phone on 1300 793 478 and one of our support team members will be able to assist.
Our staff may follow up with additional questions or ask to provide photos to assist with identifying the problem. Alternatively, you can reach out to us with the chat plugin at the bottom of the page. We endeavour to respond to all enquiries within 1 business day.
Delivery
We endeavour to despatch goods within 1-3 business days from when your order and payment has been received. Due to high demand during busy holiday periods, you may experience a slight delay.
Delivery time frame varies depending on your location however freight within Australia is usually 3-10 business days.
Please keep in mind both our warehouse and delivery/ freight companies do not operate on weekends or public holidays.
Our despatch warehouse operates Monday to Friday and is closed during Victorian Public holidays.
Pricing
All transactions will be charged in Australian Dollars (AUD) and includes GST (Goods and services Tax).
Privacy
Please refer to our Privacy Policy.